RELIANCE MATRIX · CUSTOMER EXPERIENCE STRATEGY

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01 / WELCOME

Transforming ComplexityInto Clarity

Introduction + Agenda

Transforming complexity into clarity: today’s agenda and the Reliance Matrix team.

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02 / COMPETITIVE DIFFERENTIATION

What sets us apart

Eight differentiators, from one integrated intake to Absence Blueprint.

See the differentiators

03 / COMPETITIVE DIFFERENTIATION

Care Track

Accelerating disability claim decisions with precision and care.

How Care Track works

04 / SERVICE RECOVERY & ACCOUNTABILITY

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Your Customer Solution Team

The people working on this account, by market tier and region.

Meet the team

05 / THE PORTAL EXPERIENCE

Under Construction

The Matrix Portal

Employer Central Command: everything employers need in one place.

Explore the portal

06 / TECHNOLOGY & TOOLS

Absence Blueprint

Leave planning for complex, multi-state populations — with a simulated demo.

Open Absence Blueprint

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